Technical Support
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Tell us about your printhead issue, and our engineers will recommend the most suitable solution for repair, cleaning, exchange, or technical support.
Technical Support
Solution Consultation
Testing Laboratory
R&D Center
Submit an Inquiry
(GMT+8)
What Happens Next?
A clear path from inquiry to service.
Submit Inquiry
Send us your printhead details and describe the issue.
Engineer Reviews
Our technical team reviews the information and evaluates the condition.
Receive Recommendation
We recommend the most suitable service and provide next-step guidance.
Ship Your Printhead
After confirmation, send the printhead to the designated service center.
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Frequently Asked Questions
Can you serve international customers?+
Yes. Mocai Digital supports customers internationally. Contact us first so our team can confirm the appropriate service center and shipping instructions.
How long does the repair process take?+
Timing depends on the printhead condition and required work. After evaluation, our team will provide a clearer service recommendation and expected timeline.
Which Epson models do you repair?+
Our current repair service focuses on selected Epson industrial printheads. Send us the exact model so we can confirm whether it is supported.
How should I package the printhead?+
Protect the nozzle surface and electronics carefully, use secure cushioning, and avoid movement inside the package. We can provide shipping guidance after your inquiry is reviewed.
When will I receive a quotation?+
For most inquiries, our team will respond within one business day. A final quotation may require additional information or inspection depending on the service requested.
Which brands can you clean?+
Our printhead cleaning services cover Epson, Ricoh, Kyocera, Konica Minolta, and StarFire families. Contact us with the exact model and ink type for confirmation.
Need Technical Advice?
Talk with our engineers and find the right solution for your printhead.
Talk to Our Engineers